You're a good doctor and you know it. Why can't your patients see it? Because they can't tell a good MD from a bad one. Here's why.
"Your patients can't tell a good doctor from a bad one." That's a remarkable statement on its surface. And, according to the statment's author Dike Drummond, MD, the well-known coach, trainer, and consultant on physician burnout, the average patient can't adequately rate your proficiency based on their evaluation of your clinical skills or diagnostic abilities.In this first in a series of slide shows based on Dr Drummond's popular blog on his web site, TheHappyMD.com, you will learn what scoring system your patients are really using when they complete those satisfaction surveys -- and how you can improve your score on that scale with every clinical encounter.
Why is it so difficult for people to see you are a good doctor these days? When it comes to diagnosing and treating your patients’ diseases and chief complaints, you do a great job. Why is there such a disparity between your efforts to offer the best medical care and their Press Ganey scores??
What is the source of this Double Standard? Your patients can't tell a good doctor from a bad one. They simply can't grade physicians from A - F based on their evaluation of your clinical skills or diagnostic abilities.
Your patients aren't qualified to make that judgement. They don't know what good and bad clinical care looks like, unless they happen to be a doctor themselves. So if they can't tell if I am a good doctor, how do they judge the quality of my care?
The only thing they can judge is your people skills. This is so important for physicians, we actually give a special name to a doctor's people skills ... your "Bedside Manner"
The only thing they can judge is your people skills. The quality of your clinical skills - your diagnostic capacity and the quality of your treatment plans - is what we mean when we say of a colleague, "he/she is a Good Doctor.“
To the patient, "a Good Doctor" is a completely separate scoring system where one of the key inputs is Bedside Manner.