Physician Burnout, Patient Satisfaction, and the Good Doctor

February 14, 2020

You're a good doctor and you know it. Why can't your patients see it? Because they can't tell a good MD from a bad one. Here's why. 

"Your patients can't tell a good doctor from a bad one." That's a remarkable statement on its surface. And, according to the statment's author Dike Drummond, MD, the well-known coach, trainer, and consultant on physician burnout, the average patient can't adequately rate your proficiency based on their evaluation of your clinical skills or diagnostic abilities.In this first in a series of slide shows based on Dr Drummond's popular blog on his web site,, you will learn what scoring system your patients are really using when they complete those satisfaction surveys -- and how you can improve your score on that scale with every clinical encounter.