Author | Elizabeth Woodcock, MBA

Articles

Transparency Is Key to Collections

April 11, 2012

Collecting from patients at the time of service can be stressful to medical practice staff. Historically, asking for money seemed almost inappropriate, if not distasteful-a job for the business office, not the front office. Fortunately, staff can learn to take collections more seriously.

Confirmations

March 12, 2012

Appointment confirmations are a necessity in today’s fast-paced environment. Not only does the process help forgetful patients (or their parents) to stay on time, but it can reduce your appointment no-show rate. Every no-show you eliminate improves your practice’s bottom line. To be effective, follow these nine tips: