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A Compliment Goes a Long Way
The best way to perpetuate behavior that you appreciate is to reward it.
Not only can a compliment make a big difference in a person's day, but rewarding behavior you appreciate is also the best way to perpetuate it. I try to give at least 5 compliments a day to nurses, paramedics, clerks, technicians, and other members of my team-and to my patients and their families. Here are a few good examples I've overheard from other physicians:
- "Thanks for watching my back."
- "Most people wouldn't have picked that up."
- "I'm glad you asked."
- "That's a great idea."
- "I know you've been here a long time; thanks for being so patient."
When someone does a truly outstanding job, I write a note or formal letter of praise.
- D. Brady Pregerson, MD
Los Angeles
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