The best way to perpetuate behavior that you appreciate is to reward it.
Not only can a compliment make a big difference in a person's day, but rewarding behavior you appreciate is also the best way to perpetuate it. I try to give at least 5 compliments a day to nurses, paramedics, clerks, technicians, and other members of my team-and to my patients and their families. Here are a few good examples I've overheard from other physicians:
When someone does a truly outstanding job, I write a note or formal letter of praise.
- D. Brady Pregerson, MD