An Inspiration for Expiration DatesAugust 1st 2007
Our office has devised a system to reduce the number of expired drug samples that must be discarded. We store all drug samples according to their expiry dates, with 1 shelf for each of the upcoming 12 months and a 13th shelf for samples that expire after 1 year.
Apologies and appreciation can work wonders for both patient and physician. One afternoon at our noon-to-5 clinic, a flood of patients arrived all at once at 4:00. Most had to wait more than an hour to be seen, and they appeared tired. When I entered the examining room, I apologized for the long wait and thanked them for their patience. Their faces were immediately transformed.