Telehealth Secures Foothold but Virtual Care Needs Work, Survey Finds

Rapid adoption of health care delivery via telehealth services during the COVID-19 pandemic was a necessity and likely accelerated a trend that may have otherwise taken years to reach its current status.

There is a general consensus that the option for virtual care is here to stay, but what services do clinicians feel are best suited for remote delivery? What do clinicians identify as the benefits and the barriers involved in using telehealth with their patients? Will they continue to offer virtual care?

A recent survey by Optum, a UnitedHealth Group company, tapped the thoughts and experiences of 240 physicians, the majority of them primary care providers, for answers to those and other questions. Their findings are summarized in our at-a-glance slide show.