21 Beliefs about AI in Health Care, from People Like Your Patients

When it comes to use of artificial intelligence (AI) in health care, a survey of 1000 US adults found they are eager for its use to improve efficiency and reduce the complexity of navigating the health care system, but also have reservations about the ability of chatbots or avatars to provide the high touch, human side of a medical encounter. The survey respondents also had little confidence in current regulations to monitor and guide the use of AI in clinical settings.

Click through the at-a-glance findings above from the Talkdesk US Consumer Healthcare Survey, conducted in August, for specifics on how your own patients may be thinking about AI at their next appointment.