|Articles|April 1, 2010

To Uncover Practice Problems, Go Undercover

Consider having a friend or family member evaluate your practice as a “mystery shopper.”

Consider having a friend or family member evaluate your practice as a "mystery shopper." He or she can provide valuable feedback about your phone system and front office staff; the contents, layout, and "feel" of the waiting room; and other aspects of your practice from a patient's perspective.

Benjamin Barankin, MD Toronto

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